At Trendz Lady Fashion, we’re committed to making your shopping experience as smooth as our bestselling bodycon dresses. Below you’ll find all the details about our shipping options and hassle-free returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (£12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Tracking included

Free Shipping (Orders over £50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Easy Returns & Exchanges

We want you to love your cargo trousers, going-out tops, and midi dresses as much as we do! If something isn’t perfect, our flexible returns policy has you covered.

Our Return Promise

  • 15-day window: Return most unworn, unwashed items with original tags within 15 days of delivery
  • Full refunds: Get your money back to your original payment method
  • Easy exchanges: Swap for a different size or color (subject to availability)

Non-Returnable Items

To maintain our quality standards, we cannot accept returns on:

  • Corsets (for hygiene reasons)
  • Final sale items (clearly marked during checkout)
  • Items without original tags or showing signs of wear

How to Return Your Items

  1. Contact us within 15 days at [email protected] with your order number and return request
  2. Pack securely using the original packaging if possible
  3. Ship to our Oxford address (provided in your return authorization email)
  4. Wait for processing – we’ll email you once your return is complete

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Email Body:
Hello Trendz Lady Fashion team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– [Item Name] (Size: [Size], Color: [Color])
– Reason: [Fit Issue/Changed Mind/Other]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Refund & Exchange Details

Refunds

  • Processing time: 3-5 business days after we receive your return
  • Refund method: Original payment method (Visa/MasterCard/JCB/PayPal)
  • Shipping costs: Original shipping fees are non-refundable
  • International refunds: May take additional 3-5 days for bank processing

Exchanges

  • We’ll cover standard shipping for your replacement item
  • Price differences will be charged/refunded as needed
  • Subject to availability of the requested item

Fashion Tip!

Not sure about sizing? Check our size charts when ordering maxi dresses or flared trousers to reduce the need for returns. Our fashion-obsessed customer service team can also provide styling advice!

Have Questions?

Contact us at [email protected] – we respond faster than our Express shipping!

Company Address:
Trendz Lady Fashion
23 Western Rd, Oxford, GB OX2M 7YG