At Trendz Lady Fashion, we want you to love your bodycon dresses, cargo trousers, and going-out tops as much as we do. But if something doesn’t fit your style or expectations, our hassle-free returns policy has you covered – as snugly as our bestselling corsets.

Our Return Promise

You may return most unworn, unwashed items with original tags within 15 days of delivery for a refund or exchange. Some exclusions apply (see section below).

Style Alert: Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Corsets (for hygiene reasons)
  • Final sale items (clearly marked during checkout)
  • Items without original tags or showing signs of wear

How to Initiate a Return

  1. Contact us within 15 days at [email protected] with your order number and return request
  2. Pack your items securely in the original packaging if possible
  3. Ship to our Oxford address (provided in your return authorization email)
  4. Wait for processing – we’ll email you once your return is complete

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Email Body:
Hello Trendz Lady Fashion team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– [Item Name] (Size: [Size], Color: [Color])
– Reason: [Fit Issue/Changed Mind/Other]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Details

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa/MasterCard/JCB/PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Refunds: May take additional 3-5 days for bank processing

Exchange Policy

Prefer a different size of those perfect leather trousers or want to swap your halterneck top for another color?

  • Exchanges are subject to availability
  • We’ll cover standard shipping for your replacement item
  • Price differences will be charged/refunded as needed

Fashion Tip

Not sure about sizing? Check our size charts when ordering maxi dresses or flared trousers to reduce the need for returns. Our fashion-obsessed customer service team can also provide styling advice!

Questions? Contact us at [email protected] – we respond faster than our Express shipping!