Welcome to Trendz Lady Fashion’s FAQ section! We’ve compiled answers to your most pressing questions about our trendy women’s clothing, delivery options, and shopping experience. Can’t find what you need? Email our fashion-loving team at [email protected]!
✨ Product Questions
Q: What styles of clothing do you specialize in?
A: We’re all about body-hugging silhouettes and statement pieces! Our collection focuses on bodycon dresses/skirts, corsets, crop tops, and trendy trousers (flared, cargo, and leather). Perfect for fashion-forward women who love to accentuate their curves!
Q: Are your sizes true to standard UK sizing?
A: Our bodycon and fitted items tend to run slightly small for that snatched look – we recommend checking each product’s size guide. For flowy pieces like maxi dresses, they’re generally true to size. When in doubt, size up for bodycon styles!
Q: Do you carry plus sizes?
A: Currently our bodycon styles go up to UK 16, while dresses and trousers extend to UK 18. We’re working to expand our size range – sign up for our newsletter to be first to know!
🚚 Delivery & Shipping
Q: How long until I receive my fashion haul?
A: After 1-2 business days processing:
• Express (£12.95): 10-15 days via DHL/FedEx
• Free Standard (over £50): 15-25 days via EMS
Pro Tip: Order by 2pm GMT for same-day dispatch (weekdays)!
• Express (£12.95): 10-15 days via DHL/FedEx
• Free Standard (over £50): 15-25 days via EMS
Pro Tip: Order by 2pm GMT for same-day dispatch (weekdays)!
Q: Do you really ship worldwide?
A: Absolutely! Except for some remote areas (we’ll notify you if this affects your order). Whether you’re in London or Los Angeles, our Oxford boutique will get your trend-driven styles to your doorstep.
Q: How can I track my order?
A: We’ll email you a tracking link once your package ships! Our real-time tracking lets you follow your fashion parcel every step of the way – from our Oxford boutique to your excited hands!
💳 Payments & Accounts
Q: What payment methods do you accept?
A: We accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are 100% secure – we never store your payment details.
• Visa
• MasterCard
• JCB
• PayPal
All transactions are 100% secure – we never store your payment details.
Q: Why was my card declined?
A: This is usually your bank’s fraud prevention. Try:
1. Checking your billing address matches exactly
2. Contacting your bank to approve international transactions
3. Using PayPal as an alternative
Still stuck? Email us at [email protected]!
1. Checking your billing address matches exactly
2. Contacting your bank to approve international transactions
3. Using PayPal as an alternative
Still stuck? Email us at [email protected]!
🔄 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unworn with tags attached. Unfortunately, we can’t accept returns on sale items or pierced earrings for hygiene reasons.
Q: How do I return an item?
A: Simply email [email protected] with your order number. We’ll send a prepaid return label (UK) or instructions (international). Return shipping costs are deducted from refunds, except for faulty items.
Q: When will I get my refund?
A: Once we receive your return, please allow:
• 5 business days for processing
• Additional 3-5 days for the refund to appear in your account
We’ll email you at each step!
• 5 business days for processing
• Additional 3-5 days for the refund to appear in your account
We’ll email you at each step!
❓ Still Have Questions?
Our Oxford-based fashion experts are ready to help! Email us at [email protected] – we respond faster than our express shipping!
Ready to refresh your wardrobe? Start shopping now and experience affordable fashion delivered with Trendz Lady care! ✨